Support
Email support@cadroam.com with your device, operating-system version, CadRoam version, file format and exact error. Never send a confidential model unless support requests a safe reproduction file.
A model has no visible geometry
Check the format and revision first. DWG must be a supported AutoCAD R13–R2018+ drawing, and a partial STEP or IGES render usually means an exporter-specific record the engine skipped. Requesting an STL or indexed OBJ export remains the quickest fallback.
AR is unavailable
AR requires a supported iPhone or iPad, renderable mesh geometry, CadRoam Pro and camera permission.
Restore CadRoam Pro
Open Settings and choose Restore purchase while signed into the Apple Account used for the original purchase.
Free imports and Pro plans
Three different successfully opened files are included free; reopening the same file does not use another import. Pro unlocks unlimited imports, camera AR on supported iPhone and iPad, and local PDF reports. Monthly and yearly subscriptions renew automatically. A lifetime purchase does not renew and does not automatically cancel an existing subscription: manage that separately in your Apple Account settings.
Delete saved models
Delete a file in Model Library or use Clear in Settings. CadRoam removes only its private copy.